Chatterbots are typically used in dialog systems for various practical purposes including customer service or information acquisition.
Such apps allow a user to carry on a textual interchange with a simulated chat partner, much as one might chat with a human partner on a date, or through instant messaging or other forms of online chat.
The concept is very similar to chatting with a robot in an internet chatroom or on an internet forum.
The classic historic early chatbots are ELIZA (1966) and PARRY (1972). Other companies explore ways how they can use chatbots internally, for example for Customer Support, Human Resources, or even in Internet-of-Things (Io T) projects.
Overstock, for one, has reportedly launched a chatbot named Mila to automate certain simple yet time-consuming processes when requesting for a sick leave.
ELIZA showed that such an illusion is surprisingly easy to generate, because human judges are so ready to give the benefit of the doubt when conversational responses are capable of being interpreted as "intelligent". E (Agence Nationale de la Recherche and CNRS 2006). utilises a markup language called AIML, which is specific to its function as a conversational agent, and has since been adopted by various other developers of, so called, Alicebots. Still, there is currently no general purpose conversational artificial intelligence, and some software developers focus on the practical aspect, information retrieval.
Interface designers have come to appreciate that humans' readiness to interpret computer output as genuinely conversational—even when it is actually based on rather simple pattern-matching—can be exploited for useful purposes. While ELIZA and PARRY were used exclusively to simulate typed conversation, many chatbots now include functional features such as games and web searching abilities. Chatbot competitions focus on the Turing test or more specific goals.A chatbot (also known as a talkbot, chatterbot, Bot, chatterbox, Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods.Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test.SAP partnered with Kore Inc, a US-based chatbot platform vendor, to build enterprise-oriented chatterbots for certain SAP products like SAP Hana Cloud Platform, SAP Cloud for Customer (C4C), SAP Success Factors and Concur.Other large companies such as Lloyds Banking Group, Royal Bank of Scotland, Renault and Citroën are now using automated online assistants instead of call centres with humans to provide a first point of contact. Users can now use them as part of Facebook Messenger, Telegram or Viber.With that thought he moves the program in question from the shelf marked "intelligent", to that reserved for curios ... is still purely based on pattern matching techniques without any reasoning capabilities, the same technique ELIZA was using back in 1966.